Bird Girl Pet Services LLC Policies 

  • Service Area: Our immediate service area is within a 5 mile radius of Hicksville. Anything outside of this will incur an additional $3/visit up to 7 miles, $6/visit up to 9 miles, $10/visit up to 12 miles, and $15/visit up to 15 miles.

  • Service Windows: All visits will have a two hour window within requested scheduled time (morning, midday, and evening). If your pet is crated or needing timed medication, their visit takes priority on our schedule.

  • Pet Sitting Visits: To keep your dog happy, healthy, and safe while you're away, we require at least three visits per full day that you are away or overnight care with one visit. Cats require a visit of at least once per day, but we can visit them more often if you would like. 

  • Outdoor Safety: For your dogs safety, we do not allow dogs to be loose outdoors unless they are contained by your fence, underground fence system, or tie-out. They will be on a leash at all times, otherwise.

  • Key Requirements: We require at least one key to your home while your pets are in our care. We do not allow a door to be left unlocked for safety and insurance purposes. 

  • Complimentary Consultation: The first meeting is complimentary. If a second consultation is requested for any reason, we would be happy to come by, and it will be charged at the regular visit rate. 

  • Payments: Payments in full are required on or before the first day of service rendered. We accept cash, checks and all major credit cards.

  • Holidays: A major holiday fee of $10 per day applies on New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, and Thanksgiving Day, Christmas Eve and Christmas Day.

  • Late Payments/Returned Checks: We require all payments to be made prior to or on the date of your first service/departure. If your invoice is not paid within 7 days of return home, a late fee of $15 will be charged. If your check is returned, a fee of $25 will apply in addition to any bank fees Bird Girl Pet Services LLC may incur. 

  • Regular Phone Business Hours: Monday - Friday 9am - 8pm| Saturday - Sunday 10am - 6pm

  • Service Hours: 24 Hours, 7 Days, 365 days a year

516-902-2423

Our service area includes: Nassau County & Western Suffolk County

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