Pattern1.png

FAQ

Exotic pet care is not as common as typical pet care, which is just one of the reasons why we're here to answer any questions you may have. If your question is not answered below, head on over to our Contact page and we'd be happy to assist you.

Are you bonded and insured?


Yes! As a professional pet sitting company, we are fully bonded and insured by Business Insurers of the Carolinas for your protection.




What species of pets do you care for?


We care for all types of pets - from dogs and cats to exotic pet care. Kaitlin specializes in exotic pet care for birds, rabbits, guinea pigs, chinchillas, ferrets, hamsters, bearded dragons, snakes, lizards, reptiles, and fish.




Do you provide services on all holidays?


Yes, we are open 365 days per year! Note that we do charge a $10 per day holiday fee on major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day, and New Year’s Eve. Please review our Policies prior to requesting a reservation for more information. :)




What happens if my pet becomes injured or ill while in your care?


All clients are required to veterinary release for us to keep on file. In the event of an injury or illness, we will take your pet to either their own vet or (in an extreme emergency/after hours) the nearest animal hospital. You (or your emergency contact in your absence) will always be contacted before any action is taken unless the situation requires immediate attention. We will remain with your pet until you (or your emergency contact) are reached and decide what action is to be taken.




What happens in the case of severe weather?


We request the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to snow, ice, hurricanes, and other severe storms.




How do I get started and make a reservation?


To make a reservation, head to our contact page here and fill out our intake form. From there, we'll get in touch to discuss next steps! All dog walking and pet sitting reservations require a meet & greet so we can meet your pet prior to service.




Do you have any requirements for boarding?


Our requirements vary by species: Small Mammals & Reptiles - Bird Girl Pet Services LLC requires a wellness exam from your veterinary within the last 12 months. Birds - Bird Girl Pet Services LLC requires a wellness exam from an avian veterinarian within the last 12 months as well as a valid health certificate.